Returns Policy: Your Satisfaction is Our Priority!
At THE JIBBITZ PALACE, we strive to provide you with quality products and excellent customer service. We understand that there may be circumstances where you need to return a product, and we are here to assist you. Below, we present our returns policy, designed to be convenient for both us as sellers and for you, our valued customer.
1. Eligible Products for Returns:
– We only accept returns of jibbitz in perfect condition, unused, and in their original packaging.
– For hygiene reasons, we do not accept returns of jibbitz that have been used or are not in their original condition.
2. Return Timeframe:
– You have a period of 30 days from the date of delivery to request a return.
– After 30 days, we cannot accept returns or provide refunds.
3. Return Request Process:
– To request a return, please contact us through our customer service, providing the following information: order number, reason for return, and photos of the product.
– Once the request is received, we will assess the eligibility of the product for return and provide you with detailed instructions on how to proceed.
4. Shipping Costs:
– If the return is due to an error on our part (wrong product, damaged, etc.), we will cover the return shipping costs.
– If the return is due to personal reasons (change of mind, wrong size, etc.), the customer will be responsible for the return shipping costs.
5. Refunds:
– Once we receive and verify the returned product, we will process the refund within a maximum of 5 business days.
– The refund will be issued using the same payment method used in the original purchase unless otherwise agreed.
6. Exceptions:
– We do not accept returns for personalized or custom-made products unless there is an obvious error on our part.
– We do not accept returns for products that have been used or damaged due to customer misuse.
Remember, we are here to assist you at all times. If you have any questions or concerns about our returns policy, please do not hesitate to contact us. We are committed to ensuring your satisfaction and look forward to providing you with an exceptional shopping experience at THE JIBBITZ PALACE. Thank you for choosing us!