At THE JIBBITZ PALACE, we strive to provide a seamless and satisfying shopping experience for our customers. Here are some important points to note regarding our shipping policy:
1. Processing and Handling:
– Once your order is placed, we aim to process and pack it within 1-3 business days.
– Please note that processing times may be longer during peak seasons or promotional periods.
2. Shipping Methods and Delivery Timeframes:
– We offer various shipping methods, including standard and expedited options, depending on your location and preferences.
– Delivery timeframes may vary based on the shipping method selected and the destination address.
– Please refer to the estimated delivery times provided during the checkout process for more accurate information.
3. Shipping Costs:
– Shipping costs are calculated based on the weight, size, and destination of your order.
– The exact shipping cost will be displayed during the checkout process before you finalize your purchase.
4. Tracking and Notifications:
– Once your order is shipped, we will provide you with a tracking number and instructions on how to track your package.
– You will also receive email notifications regarding the status of your shipment, including any important updates or delays.
5. International Shipping:
– We offer international shipping to most countries, but please note that customs fees, duties, and taxes may apply upon arrival in your country.
– It is your responsibility to be aware of and cover any additional charges imposed by customs.
6. Address Accuracy:
– Please ensure that you provide us with the correct and complete shipping address during checkout.
– We are not responsible for any delays or issues caused by incorrect or incomplete addresses.
7. Lost or Damaged Packages:
– In the unfortunate event that your package is lost or arrives damaged, please reach out to our customer support team as soon as possible.
– We will work with you to resolve the issue and, if necessary, initiate a claim with the shipping carrier.
For any other questions or concerns regarding our shipping policy, please don’t hesitate to contact us. We appreciate your trust in THE JIBBITZ PALACE and look forward to delivering your order in a timely manner.